Credit Controller

Location Newcastle upon Tyne
Discipline: Property
Job type: Contract
Salary: ££10.26 - £12 per hour
Contact name: Lewis Porter

Contact email:
Job ref: LP-36
Published: 23 days ago
Are you an Credit Controller which is looking for an exciting new oportunity?

Are you sick and tired of working in a role with little job satistaction?

Are you keen to work for a forward thinking National FM provider?

We encourage all Credit Controllers to apply for this role.

General Overview:  To deliver an end to end accounts receivable service to The Companies efficiently and effectively and in line with agreed SLAs.The role is required to:
  • To work collaboratively in a team to deliver an effective, efficient and best in class billing and cash receipting service within a Shared Service Centre.
  • Support the business in carrying out credit control activities across multiple industries, including Business and Consumer Energy, and Facilities Management Services.
  • Manage the relationship with the business, key stakeholders and third parties in the absence of an Order to Cash Team Leader or Manager.
  • Challenge existing ways of working and to develop a continuous improvement culture.
  • Be the main point of contact on billing, credit control and all queries.
  • Provide high standards of customer service, consistency with service level agreements and operational compliance.
The key responsibilities and duties are:  §  Outbound credit control.
§  Management of aged debtor balances.
§  Query management (telephone and written).
§  Set up of customer accounts including credit management.
§  Preparation of invoices and credit notes.
§  Cash receipting and allocation.
§  Investigation of unapplied/unidentified cash receipts.
§  Direct Debit Reconciliation and Payment Plan monitoring.
§  Master data management.
§  Reconciliation of control accounts.
§  Cash forecasting.
  • Customer Service.
§  Adhere to internal processes and risk management frameworks.
Occasional weekend working may be required.